The processing time for your refund depends on the type of refund and the payment method you used. The refund period/process begins when arni has processed your refund according to its type. The refund amount covers the price of the item and the shipping fee for your returned product.

Types of Refunds

arni will process your refund according to the following types of refunds:

Returns Refund - The refund is processed once your item is returned to the warehouse and the quality check is completed (successfully). To learn how to return an item, please read our Returns Policy. Cancelled Orders Refunds - The refund is automatically activated once the cancellation is successfully processed. Refunds for Failed Deliveries - The refund process begins when the item has reached the seller. Please note that this may take longer depending on the area of your shipping address.

Payment Method Refund Option Refund Time

Debit or Credit Card Payment Reversal of Debit or Credit Card Payment 10 business days

Mobile Wallet 7 business days

Cash on Delivery (COD) Bank Deposit 5 business days

arni Refund Voucher 1 business day

arni Store Credit Refund 1 business day

Note: The maximum refund period excludes weekends and holidays.

Refund Methods Description

Bank Deposit The provided bank account information must be correct. The account must be active and must have some balance.

Debit or Credit Card If the refunded amount does not reflect on your card statement after the refund has been completed and you have received a notification from arni, please contact your personal bank.

Mobile Wallet Similar to bank deposit, the amount will be refunded to the same mobile account details you entered at the time of payment.

Refund Voucher Vouchers will be sent to the customer's registered email in arni and can be redeemed against the same email.

Important Note: The voucher discount code can only be applied once. The remaining amount will not be refunded or used for the next purchase, even if the order value is less than the voucher value.

Last Modified Date: 09/01/2024